I have received a bill for a medication that I cannot pay

You can

  • Review the bill for accuracy and contact the billing company if you have any questions.
  • Check that the claim has been submitted to your insurance plan or prescription plan. Call your insurer if you believe it has underpaid or made a mistake. 
  • Call the pharmacy to negotiate for a lower price, an interest-free payment plan, or a discount for paying the balance in full. 
  • Ask if the pharmacy has a financial assistance or hardship program.
  • Call or write a letter to the billing company to explain why you can't pay the bill, then ask if there's anything that they can do.
  • Ask the pharmacy about community organizations or governmental agencies that offer financial assistance.
  • Search the Patient Advocate Foundation’s National Financial Resource Directory for help paying medical bills and copays.